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A. Yes, shopping online with The Uniform Shoppe is 100% secure. We use Paymate and Paypal with the latest SSL security and our innovative online ordering system is fully encrypted.
Q. What forms of payment do you accept for internet orders? Can I send a cheque?
A. Currently, we only accept credit cards as a form of payment for internet orders. We accept Visa, Mastercard and Paypal accepts all major credit cards. Unfortunately we can't accept other forms of payments like cheques and money orders.
Q. Can I get samples to see, try-on and see if my team and I like them?
A. Yes, you can. There are two ways to get samples.
1. Go to Shop Online and select the items of your choice, but on Check Out, in the Add Comments about your Order box, please state that the items are for samples only so you are not subject to our Return Policy.
Samples will have to be paid for prior to dispatch unless you have an account with The Uniform Shoppe. Samples must be returned in accordance with our Returns Policy or full payment will be expected.
Q. Do you carry a specific colour/size/style that is not listed on the website?
A. All the available items that are available are on our online site. However, we do have access to other ranges, so if you have trouble finding a certain item, please contact us at peter@underwoods.co.nz and we will try our best to track down the specified item. When emailing, remember to include as much information including Brand/colors/size/style/quantity. This will enable us to better service your needs.
Q. Do you offer discounts for bulk purchases?
A. We do offer bulk discounts. Discounts start at 10+ units. For more information please contact us directly at peter@underwoods.co.nz or phone Ph# 09 268 7421
Q. Can I make changes to my order once it has been placed?
A. If your order has not been processed we would be happy to make changes to your order. Simply send us an email at peter@underwoods.co.nz and include changes you wish to make. However, once the order has been processed we are unable to make changes to it.
Q. What happens if my selection is “backordered”?
A. This means the product you ordered has been more popular than we anticipated and we are temporarily out-of-stock. We make every effort to ship your entire order at the same time. However, if some products are backordered, we do not want to hold up your entire order and will ship you the in-stock products. We ship backordered products when available and will immediately email you the anticipated shipping date. We expect most backordered items to be available within 20 days. If your item will be backordered for a delayed period we will credit you for the amount on backorder until the item ships. If you wish to obtain a credit for a backordered item, please contact us. You are billed only once for shipping and processing at the beginning of your order in the event you receive multiple shipments.
Q. Can I cancel my order?
A. Once your order has been processed it cannot be cancelled. However, if you contact us within the same day of the order processing we will cancel it. We do not guarantee order cancellation. Processing time varies and can take up to 2 days. If you are unable to contact us in time, we are happy to accept your return once you receive your items. If you have items on backorder and have received notice, you can choose to cancel the item. All items that have already shipped or are in the process of shipping cannot be cancelled.
Q. How do I exchange or return an item?
Q. When should I expect to receive credit on returned items?
A. It can take up to 14 business days for us to receive and process your return. If you placed your order with a credit card, your account will be credited when we process your return. For more information on our policies, please go to Returns and Refunds.
Q. How are items shipped? Can you send to an international destination?
A. Currently we ship only to New Zealand, Australia and the South Pacific. Please go to our Shipping page for more information.
Q. What if I was shipped the wrong item/s or received damaged items?
A. Email us at peter@underwoods.co.nz. Please include your order number, name, address and details of the discrepancy (Item ordered and item received). We will ship items if in stock. Your credit card will be charged for the second shipment, but you will be credited once the return item/s are received.
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